Frequently Asked Questions

For recreational purchases, you must be 21 or older with a valid government-issued ID. For medical purchases, you need a valid Washington medical marijuana card along with your ID.

Adult-use customers may purchase up to 1 ounce of usable cannabis, 7 grams of concentrates, or 16 ounces of cannabis-infused products in solid form per transaction. Medical patients with a valid authorization may purchase higher limits.

Zips Cannabis is a cash-only dispensary. ATMs are conveniently located on-site for customers who prefer to use their debit cards. Credit cards are not accepted per Washington state regulations.

Yes. Non-residents who are 21 or older may purchase cannabis with a valid government-issued ID.

Yes! You can browse our menu and place orders online for pickup. This helps reduce wait times and ensures product availability.

You can sign up by downloading the Zips Cannabis app from the Apple App Store or Google Play Store. You can also ask a budtender to help you sign up in-store.

You earn points on every purchase at any Zips Cannabis location. Simply scan your loyalty QR code at checkout or provide your phone number to the budtender.

Open the Zips app to view your available rewards. Let your budtender know which reward you would like to redeem at checkout.

Try closing and reopening the app. If the issue persists, uninstall and reinstall the app. Your account and points will not be affected. You can also provide your phone number to the budtender as an alternative.

Yes! Your Zips Rewards account works at all Zips Cannabis locations across Washington.

All Zips locations are open daily from 8 AM to 12 AM (midnight), 7 days a week including holidays.

Customers present ID upon entering. Our dispensaries have strict security including surveillance, alarms, and security personnel. Products are available for browsing. Our friendly budtenders assist with questions and orders are prepared before checkout with secure packaging.

Zips Cannabis offers a 3-day return policy on defective cartridges. Due to state regulations, other cannabis products cannot be returned. If you have an issue with a product, please speak with our staff.

Yes, we offer various discounts including first-time customer deals, veteran discounts, and loyalty rewards. Ask our staff for current promotions.

No. Only one discount or promotion can be applied per transaction.